General Manager

Posted 7 years ago

Positions Supervised:

  • Assistant General Manager/Rooms Division Manager
  • Guest Services Manager
  • Director of Sales
  • Food and Beverage Director
  • Chief Engineer/Director of Maintenance
  • Executive Housekeeper
  • Director of Catering
  • Property  Controller
  • Administrative Assistant


Essential Duties:

  • Develops  the  annual  hotel  operating  budget  and  Annual Marketing Plan. Implements and monitors the finalized budget and plans.
  • Directs the overall property sales effort by supporting sales department  activities,  participating  in  sales  and  yield management  meetings,  and  soliciting  new  and  existing accounts, as appropriate.
  • Ensures the maintenance of quality standards for proper guest room cleanliness, function room setups, public room setups and maintenance of all facilities. Inspects the property regularly and implements action to ensure the safety and comfort of guests and associates from fire, injury, or illness due to unsafe or unsanitary conditions.
  • Selects and trains department heads; provides advice, feedback and assistance enabling them to achieve the highest standards of performance. Develops department heads and associates alike by delegating work responsibilities, supporting training activities, and assisting them in identifying promotional opportunities within the company.
  • Encourages open dialogue among all associates, cultivating an environment that encourages associate suggestions and involvement. Keeps staff informed of company policies, activities and strategies.
  • Analyzes property operations on a daily, weekly and monthly basis. Regularly  meets  with  the  Executive  Committee (Department Heads and direct reports) to review operations and develop strategies for improvement.
  • Evaluates Food and Beverage programs  and participates in recommending changes, as needed. Approves all Food and Beverage promotional programs prior to implementation.
  • Ensures guest satisfaction by soliciting feedback from existing customers on an ongoing basis, personally responding to guest correspondence and  greeting all  in-house guests (VIPs and otherwise) as promptly as possible (not to exceed 7 days).
  • Directs the planning and forecasting of all activities for each department; participates in internal meetings regarding sales, forecasting,  quality control, safety,  etc.   Ensures that all required forecasting reports are submitted to the appropriate Home Office department on a timely basis.
  • Studies and analyzes associate work assignments from which staffing guides are established and approved.   Maintains daily check on payroll performance and takes positive actions to correct high payroll costs.  Approves all overtime, both before and after (in the case of an emergency).
  • Responsible  for  all  revenues  and  ensures  the  accurate reporting of same.   Monitors accounts receivable.   Authorizes all property  issued checks from  the Innkeeper account or otherwise  and  approves  requisitions  for  all  purchases. Interacts with and negotiates contracts with key vendors.
  • Utilizing the input of staff, prioritizes and presents Capital Improvement Plan recommendations to Regional Vice President and Owner (as appropriate). Implements and monitors approved plan.
  • Monitors competition by obtaining current,  competitive rate information.
  • Participates in local civic and professional organizations to enhance  the visibility  and  reputation  of the property  and increase sales.
  • Maintains communication with the Regional Vice President.
  • Performs other duties as necessary and appropriate.


Essential Requirements:

  • Operational knowledge  of all  phases  of hotel  management:  including  sales  and human  resource management;  adept  at budgeting, accounting, forecasting, and Food and Beverage
  • Minimum of 5-10 years of hotel experience working in a number of different departments within the hotel.
  • Minimum of 2 years experience as a Department head within a hotel property.
  • College degree preferably in hotel management.
  • Excellent interpersonal and communication skills both written and verbal.
  • Ability  to  favorably  represent  the  hotel,  Paramount Hotel Group, LLC and the franchise to the guests and the community. Requires  bending,  climbing,  reaching,  standing,  walking, sitting, fingering, grasping, repetitive motions.


Other Requirements:

Achievement  of  a  Certified  Hotel  Administrator (CHA) designation is preferred.

For larger (+175 rooms) full service properties, previous experience as a General Manager at a full service hotel is preferred.

Training Needs:

  • Well-rounded training in all phases of Paramount Hotel Group, LLC hotel operations.
  • Management skills training; specifically in the areas of human resource  management,  interpersonal  skills, delegation, communications, motivating staff, and problem solving.
  • Advanced training in analyzing a profit and loss statement, budgeting and forecasting.
  • Training in providing quality guest service.

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