Essential Duties:

• Responsible for counting the cash drawer upon start and end of shift.

• Checks Front Desk log book for any special requests, problems, etc.

• Updates Credit Exemption Report daily and notifies guests if additional monies or credit approvals are required or if any problems arise.

• Checks reservations against in-house guests for duplication.

• Maintains regular contact with the Housekeeping office to communicate the status of rooms.

• Handles guest check-ins and check-outs throughout shift.

• Assigns rooms to all guests and sells rooms from the deluxe category down. Maintains a high average room rate. Handles room and rate changes with management consent.

• Explains in-room and hotel features, key operation, places of interest, etc., to arriving guests.

• Maintains Source of Business Report.

• Responsible for completing all required shift paperwork and reports accurately. Completes all end of shift closing procedures and ensures that the cash drop is accomplished.

• Responsible for the print-out of guest and administrative phone charges, if not automated, during the business day.

• Maintains a clean and organized Front Desk at all times.

• Responsible for recording and making all guest wake-up calls properly, as well as courtesy/welcome calls to newly arrived guests.

• Responsible for answering the switchboard in a timely and courteous manner and taking accurate phone messages. Checks arrival dates on all reservation forms to ensure accuracy.

• Works closely with other Front office and Reservation department associates.

• Distributes guest mail and stores room keys in the designated place.

• Communicates all important information to following shift to ensure a smooth transition.

• Responds to all emergency situations in accordance with proper policies and procedures and common sense.

Other Duties:

• Must wear appropriate uniform and maintain personal cleanliness.

• Performs other duties as assigned by management.

Equipment Used:

Calculator/Adding Machine, Switchboard, Reservation Terminal, Credit Card Terminal, Front Desk Register/Computer

Essential Requirements:

• Must be able to speak, read, and write basic English to communicate effectively with all guests, hotel management and staff and to complete all required paperwork.

• Must have a friendly, helpful personality, able to handle stress and guest relations pleasantly and effectively.

• Must possess strong organizational skills and be detail-oriented to facilitate accurate completion of all required forms and procedures.

• Must be able to stand for long periods of time (up to four hours in length). Requires walking, fingering, reaching, and bending frequently.

Other Requirements:

• Must have a basic knowledge of local area to facilitate guest needs such as giving directions, identifying local attractions, restaurants, etc.

Training Needs:

• Training in providing quality guest service.

• Telephone sales training.

• In-depth training of reservation terminal and Front Office system.

Career Opportunities:

Guest Services Supervisor

Night Manager

Reservations Manager

Assistant General Manager/Rooms Division Manager